Cancellation Policy

1. General Cancellation Rules

At Campfly, we understand that plans can change. We strive to offer fair and transparent cancellation policies. Please note that because we work with third-party airlines, hotels, and transport services, our cancellation rules reflect their strict policies.

2. Cancellation & Refund Policy

Standard cancellation fees apply based on how close the cancellation is to your departure date:

Period of Cancellation	Cancellation Charges
After Booking	25% of the Total Package Cost
45–30 Days Before Departure	35% of the Total Package Cost
30–15 Days Before Departure	50% of the Total Package Cost
Less Than 15 Days Before Departure	100% of the Total Package Cost (No Refund)

Refund Policy:

If train or flight tickets are included in the package, refunds for such tickets will be strictly subject to the cancellation and refund policy of the respective airline, Indian Railways, or other third-party service provider. Campfly Private Limited will refund only the amount actually received from the respective provider after deduction of applicable cancellation charges, taxes, convenience fees, and other service charges. Refunds, if applicable, will be processed only after the amount is received from the third-party provider. The final refundable amount shall be determined by Campfly Private Limited based on the refund received from the respective service provider and the applicable terms and conditions.

3. Non-Refundable Situations

The following items are generally non-refundable regardless of the cancellation window:

• Flight tickets (subject entirely to the specific airline's policy).
• Visa processing fees and travel insurance premiums.
• Special event tickets or non-refundable hotel deposits explicitly stated at the time of booking.
• No-shows on the day of departure.

4. Changes, Rescheduling, and Exceptions

If you need to postpone your trip instead of cancelling, we will do our best to accommodate date changes. Rescheduling is subject to availability and may incur a date-change fee or fare differences from hotels and airlines. In cases of documented medical emergencies, we will work with our suppliers to minimize your cancellation fees where possible.

5. How to Request a Cancellation

To request a cancellation or change to your booking, you must submit your request in writing to our support team. Verbal cancellations over the phone must be followed up by an email confirmation.